OPEN HOURS
  • MON 9AM - 5PM
  • TUE 9AM - 5PM
  • WED 9AM - 5PM
  • THU 9AM - 5PM
  • FRI 9AM - 5PM
  • SAT 10AM - 3PM
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Returns Policy and Shipping Information

Appro Policy

Helping you purchase with confidence

 

Frobisher is dedicated to your confidence when deciding to purchase. In order to accommodate this, we allow you to take accessories and small items home from our showroom to test them out for 2 working days. On larger items, to protect them in transit, they are delivered by two staff members and placed in-situ for a maximum of 30 minutes, for you to decide if it is suitable. Unsuitable products will be removed and returned to our showroom.  A non-refundable delivery and assembly fees may apply.

We will obtain your details and require full payment for the item upon the 3rd working day if the item is not returned. We will consider a non-return as agreement for payment and you will be charged the full amount of the product. If the item is damaged in any way while on appro, we will also require full payment.

We encourage our customers to use this opportunity to confirm the piece will be suitable in your home.

 

 

Return Policy

Our commitment to excellence

 

Frobisher Interiors operates on a non-return policy. We do not accept returns unless there was a defect in the item at the time of purchase and we are notified in writing within 2 days, as per procedure below.

We will not return items that have been damaged due to improper use and care.

We will not return sale items, so please make your selections carefully.

We will not return gift vouchers.

To be eligible for a return, your item(s) must be unused, in their original condition and original packaging. Please document the defect with images and send to info@frobisher.co.nz along with a description of the defect, name of purchase and your date of purchase.

For more information, please see Frobisher’s Terms & Conditions.

 

 

Shipping Information

Helping you to enjoy your new purchase at home! 

 

Delivery within metro Christchurch is $50 inc.GST per delivery. The Christchurch metro area is defined as the following:

North is up to and including Belfast | South is up to and including Halswell

East is up to and including Sumner | West is up to and including Hornby

 

Delivery beyond these location is $80 inc.GST per delivery. e.g. Rolleston, Kaipoi, Rangiora, Tai Tapu, Taylor’s Mistake.

 

Exclusions to “Free shipping over $150 within Christchurch metro”, include any item requiring two or more staff members to safely transport and deliver the product to your home. In this case, standard delivery fees apply, as seen above.