Have a question or comment? Feel free to email info@frobsiher.co.nz or call +64 3 355 2628
Where do you deliver, and how much does it cost?
Where do you deliver, and how much does it cost?
We deliver throughout New Zealand. Delivery is calculated based on the size and weight of your items and your location, and confirmed before your purchase is finalised. Please note we're unable to deliver to PO Boxes, and for rural addresses, delivery is made to the nearest freight depot for you to collect. [CONFIRM: international? / aligns with Shopify?]
How long will my order take, and how is it delivered?
How long will my order take, and how is it delivered?
Once your order is confirmed, our team will be in touch to arrange delivery. Some larger items come directly from the manufacturer, who'll contact you to arrange a time, and made-to-order pieces will have a timeframe confirmed when you order. Orders are signed for by someone aged 18 or over, so we recommend checking your items on arrival.
Can I collect my order in-store?
Can I collect my order in-store?
Yes, you're welcome to collect from our Manchester Street showroom by appointment once payment has been received. Just get in touch to arrange a time.
What's your returns policy?
What's your returns policy?
As many of our pieces are carefully selected or made to order, we don't offer returns or exchanges for change of mind, and sale or ex-display items are sold as inspected. If something is faulty or damaged, please let us know in writing within 2 days of delivery, or as soon as a fault becomes apparent. Most products carry a manufacturer's guarantee of at least 12 months, and if we agree an item is faulty, we'll cover return delivery and repair, replace, or refund it in line with the Consumer Guarantees Act. [CONFIRM]
How can I pay?
How can I pay?
[CONFIRM: Shopify-dependent, list accepted methods once set up, and confirm whether finance (e.g. Q-Card) is still offered.]
Are your prices GST-inclusive?
Are your prices GST-inclusive?
Yes, all prices include GST for delivery within New Zealand.
Interior Design Services
How do your design packages work, and what do they cost?
How do your design packages work, and what do they cost?
Our interior design service is offered in design packages, with the hours shaped around your project, so whether it's a single room or a whole home, we'll help you find the right fit. Packages start at $570 for five design hours. The fee covers our designers' time and expertise; any furniture, décor, and coverings are quoted separately. Design work is quote-based, and quotes are valid for 30 days.
What is a Design Discovery Session?
What is a Design Discovery Session?
It's a relaxed first meeting in our showroom, over a complimentary coffee at the Espressory. You'll meet the team, tell us about your project, and see if we're the right fit, with no pressure.
Do I have to buy my furniture through Frobisher?
Do I have to buy my furniture through Frobisher?
Not at all. Our designers can work with pieces you already own, source new items, or a mix of both, whatever suits your project.
Do you offer custom furniture, and how does it work?
Do you offer custom furniture, and how does it work?
Yes, we offer custom furniture design, made to suit your space. Custom orders are confirmed with a 50% deposit, with the balance due within 14 days, and we'll talk you through everything before anything is confirmed.
What kinds of projects do you take on?
What kinds of projects do you take on?
From single rooms to whole homes, our design packages include travel within Christchurch, and we're happy to talk through projects further afield. Alongside our residential work, our designers also work on commercial projects including hospitality, aged care, and developments.
Visiting Us
Where are you located?
You'll find our showroom and the Espressory café at 322 Manchester Street, Christchurch Central. Come in to browse the collection, meet a designer, or simply enjoy a coffee.
What are your opening hours?
The showroom is open Monday to Friday, 8:30am–5pm. The Espressory is open Monday to Friday, 7:00am–2:30pm.
Is there free parking?
Yes, we have free guest parking in our car park at the back of the building, as well as free street parking on Manchester Street out the front.
Do I need an appointment?
Not at all, you're welcome to drop in any time during opening hours. If you'd like one-on-one time with our designers, we recommend booking a Design Discovery Session.